Frequently Asked Questions
Visiting hours
We recommend visiting from 8 am until 8 pm. Please call in advance for after-hours visits to ensure access.
How do I find out about activities provided for the resident?
We strive to create stimulating social and recreational activities for each resident. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, and other special events. Click here to view our activities.
Can children visit?
We encourage children to visit.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
The Oaks Assisted Living
Attn: ___________________ Room No. _____
1010 Richwood Way
La Grange, KY 40031
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our community. Our email feature is free of charge.
Is smoking permitted?
For the safety and welfare of all residents and staff, we are a non-smoking community. There are designated smoking areas in the outdoor areas.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the Wellness Director before bringing food to residents. Any food kept in the room must be in properly sealed containers.
Is there someone who provides haircuts?
Residents will have opportunities to go on weekly scheduled trips to the beauty and barbershop.
Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone.
Will my loved one have internet access?
WiFi Internet is provided for residents and their guests.
Who do I talk to about food preferences? Are there alternate options for each day’s menu?
Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the staff aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.
Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any questions or concerns please feel free to contact our front desk.
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the community who comes by periodically to monitor our activities. They are not able to tell our community what to do but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
Should you have any questions regarding these matters please contact the front desk.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
